Emergency

In the event of an emergency please contact Reception immediately.
It is important that guests familiarise themselves with the emergency procedures displayed at the back of your apartment door. For after hour emergencies please dial 0# and follow prompts. For immediate assistance, please call Emergency Services by dialling 111.

Fire Evacuation Procedure

Quest Taupo is equipped with sophisticated fire detection and prevention systems. As a further precaution, we ask that you familiarise yourself with the emergency evacuation plan located at the back of your apartment door. In the event of a fire a continuous warning bell will sound. Should you become aware of a fire or smell smoke, please call Reception immediately and state the location, in order to enable investigation.

Should a fire start in or near your Apartment:

• Remain calm.
• Alert Reception immediately by dialing “0#”.
• If you are advised to evacuate the building, collect your key card and move towards the door.
• Feel the door with the back of your hand. If it is hot, DO NOT OPEN.
• If it is not hot, carefully open the door and look outside.
• If the hallway is not too smoky, proceed to the fire exit and descend to the ground floor where you will be directed to the meeting point.
• If you encounter smoke, crawl on your hands and knees.
• Once inside the fire stairs, keep walking down and do not stop until you exit the building on the ground floor.
• Proceed from the fire stairs through the entry foyer and out the glass sliding doors to the assembly point.
• Do not use elevators.
• Do not bring luggage.

If you are unable to leave your Apartment:

• Advise Reception of your location.
• Pack wet towels or sheets under the door.
• Remain close to the floor.
• All apartment doors are fire rated in accordance with the New Zealand Fire Safety Standards.
• If smoke is evident, open windows and the balcony door to vent the apartment. Hang a bed sheet out of the window to signal the rescue team. Do not attempt to climb down.
• Remain close to the floor, keeping a wet cloth over your nose and mouth.
• Rest assured — help is on the way.

Note: If you have a physical condition that might impair your ability to either detect an alarm or evacuate via the stairway, please notify Reception now.

First Aid

Contact Reception immediately if you require First Aid assistance.