Non Smoking Apartments and Facilities

Quest Taupo has a strict NO SMOKING POLICY in all apartments except for private balconies and designated outside smoking areas.

Please respect this for the comfort of other guests. A cost of $500 will be charged to your account if the policy is not adhered to. This is to cover the cleaning of carpets, curtains, cushions, blankets and throws.

If smoking within the building triggers a fire alarm, a minimum cost of $750 will apply.

Noise

In consideration of other guests, Quest Taupo has a NO party policy.

NO loud noise is permitted in your apartment after 10:30pm. Quest Taupo prides itself on providing a homely and relaxing environment for the benefit of all guests.

Please ensure that your television, stereo and radio volumes are at a comfortable level so as not to disturb other guests.

If at any time you are disturbed by noise from either within or outside the property, please dial 0# to contact Reception or the resident manager after hours.

Visitors To Your Apartment

For your safety and security, we recommend that all visitors register at Reception.

After 11pm, no visitors are permitted at the property except for registered guests, for the safety and security of all in-house guests.

No parties or large groups of people are permitted in the apartments without prior approval by Management.

Quest Taupo has a NO PARTY POLICY. Guests will be asked to leave the property if this policy is not adhered to.

Security

For your security, the front doors are locked from 7:00pm – 7:00am.

Overnight access can be gained with your apartment key card.

Please use your key card for your own access only, and ensure others do not enter the property. Please report any security issues immediately to Reception.

Servicing of Apartment

Your apartment is serviced daily except for Sundays and Public Holidays unless otherwise arranged.

Please report any spillages or accidental damage to Reception immediately, as guests are responsible for any spillage, loss or damage to the appliances, furniture, fixtures and fittings in the apartment. Fair wear and tear is expected.

Where professional cleaning is required, the guest will be responsible for the costs.

Maintenance

Should you experience any equipment failure in your apartment, please contact Reception.

Please note all guests are liable for any spillage, loss or damage to the appliances, furniture, fixtures and fittings in the apartment. Fair wear and tear is accepted.

The cost of professional cleaning, if required, will be charged to the guest account.

Privacy

A “Do not disturb” sign is provided at the back of your apartment door. Please place the sign outside of your apartment door should you require privacy.

Pets

We regret that, with the exception of service animals, pets are not permitted at Quest Taupo.